Careers

Phoenix Art Museum is looking for an IS/AV Support Technician to be responsible for installation and upgrades of hardware and software, create and manage accounts in Active Directory, Office 365, SaaS and VoIP systems, and more, as well as handling physical moves of employees as needed. Must be able to perform well under pressure and with attention to detail, well organized with good written and oral communication skills, and must be able to work reliably in both independent and team settings. Prioritize and troubleshoot helpdesk requests prior to forwarding to the IS Director.

1. Provide basic troubleshooting for hardware and software issues utilizing a helpdesk ticket system, email, chat, phone and other means of communication;
2. Assessing and troubleshooting errors, matching incidents against known problems and errors, then providing a solution or workaround;
3. Escalating incidents appropriately as needed when a solution is not easily solvable;
4. Properly documenting incidents in the helpdesk and updating solutions database appropriately;
5. Build desktop and laptop pc’s using available deployment tools;
6. Create and manage user accounts in Active Directory, Office 365, VoIP and other SaaS platforms;
7. Perform user termination processing effectively and thoroughly;
8. Provide troubleshooting and maintenance for IP based phones, printers, scanners, mobile devices;
9. Help cross-functional IS/AV team on projects when needed;
10. Share knowledge and be a team player;
11. Provide end-user trainings and how-to guides, as necessary;
12. Perform physical moves of user equipment;
13. Must be able to lift up to 50lbs.

1. High School diploma or equivalent required.
2. Minimum of one (1) year experience in active directory, user management, hardware troubleshooting, and service desk operations required.

Knowledge of:

1. Thorough documentation.
2. Prioritization and time management.
3. Hardware/Software; Windows 10 and 11 (prior OS knowledge is a plus), Active Directory, Microsoft 365 Apps, VoIP Phone systems (currently Cisco), Hardware/Software deployment and troubleshooting.
4. Adobe and other Video/Media editing software.

Skill and ability to:

5. Provide great customer service.
6. Use both written and verbal communications proficiently.
7. Analyze and solve problems.
8. Maintain confidential Museum information in a responsible and secure manner

Submit cover letter and resume with job code PAM-ISAV to HR@phxart.org

** Incomplete submissions may not be considered **

Job Status: full-time, regular, non-exempt

Pay rate: $20.50 – $23.00/hour

EOE

Phoenix Art Museum is looking for a Membership and Guest Services Supervisor to supervise all daily functions and operations of Guest Services to provide a high level of customer service to the Museum’s members, visitors, volunteers, and staff, and to contribute toward an engaging and warm experience for every guest.

1. Supervise guest services associates and lead associates and oversee all daily aspects of guest-services’ operations.
2. Adheres to and trains guest services staff to provide excellent customer service on a daily basis using the 5-Star Program or similarly comprehensive customer-service training program.
3. Coaches associates and lead associates to grow onsite Membership sales and onsite Membership renewals to help grow revenue year over year, ensuring its promotion on a daily basis.
4. In collaboration with the Director of Membership and Guest services, strategize new incentive programs to grow on-site Membership sales and renewals.
5. Schedule associates and lead associates to ensure appropriate and effective coverage and distribute employee schedules to the team.
6. In collaboration with the Associate Director of Membership and Guest Services, liaise with other departments to gather information regarding Museum admission policies/promotions, activities and events and distribute this information to the guest-services department.
7. Develop, implement, and administer training programs for guest-services associates and lead associates. Conduct regular training sessions and in-service meetings for all associates. Training topics include proper use of Altru, equipment, customer-service skills, proper attitude and appearance, and Museum policy.
8. Hold weekly staff meetings with the guest services associates and monthly coaching 1:1 sessions with each individual associate.
9. Manage and maintain hardware and software that is used at the Visitor’s Desk, work with IT as needed.
10. Respond to visitors’ concerns in a manner that ensures a positive outcome for the visitor and the Museum.
11. Maintain accurate and appropriate cash reserves.
12. Work with Museum departments to facilitate communication of activities and events to visitors through print and/or digital vehicles in collaboration with the Associate Director of Membership and Guest Services.
13. Work closely with Human Resources concerning staffing needs and employee discipline procedures.
14. Attend necessary staff meetings (All staff, General staff, External Affairs Division).
15. Perform all duties of Visitor Services Associates and Lead Associates when necessary.

1. Associate’s degree required or equivalent experience.
2. Minimum three years’ experience in customer-service or retail environment.
3. Minimum one year of supervisory experience in a customer-service or retail environment.

Knowledge of:

1. Cash and handling procedures.
2. Microsoft Word and Microsoft Excel.
3. Point-of-sale ticketing systems strongly preferred.

Skill and ability to:

4. Spanish language skills desirable.
5. Strong documentation and report writing skills.
6. Strong communication skills and ability to interact effectively with a wide range of Museum members, visitors, volunteers and staff.

Please email cover letter and resume with job code PAM-MGSS to HR@phxart.org                                     

** Incomplete applications may not be accepted for review **

Job Status: Regular, full-time, exempt

EOE

Salary: $38,000-$40,000/year

Phoenix Art Museum is looking for part-time Gallery Attendants to help provide a welcoming, safe, secure environment for the Museum’s collections, its members, guests, volunteers, and staff while maintaining the Museum’s customer service program and standards.

1. Assist guests; provide direction to works of art, exhibitions, and Museum amenities to enhance their visit. Provide general information about the Museum and its exhibitions, the restaurant, The Museum Store, facility rentals, and upcoming events.
2. Remain alert and watchful, circulate frequently through scheduled posts to deter acts of vandalism, theft, or negligence and ensure the safety and positive experience of guests.
3. Report all suspicious conditions or persons; provide descriptions of violators of Museum policies; report accidents, injuries and/or hazardous conditions. Advise Security Dispatch of any areas of the Museum that require cleaning and/or maintenance for the safety of others.
4. Stand at posted area for long periods.
5. Effectively handle evacuations and difficult situations according to Museum policy. Provide First Aid care to those in need.
6. Assist in the set-up and takedown of special events.
7. Proactively seek and obtain information regarding Museum policies/promotions, activities, and events in order to provide a high level of customer service.
8. Operate the Museum’s paperless check-in system and provide positive customer service experiences to all Museum guests and clients.
9. Actively promote and sell Museum Memberships.

1. High school graduate or equivalent
2. Minimum one-year customer service experience.

Knowledge of:

1. Basic customer service best practices and communication skills
2. Basic technology/computer software (iPad, Microsoft Word, Excel, PowerPoint)
3. Microsoft Outlook

Skill and ability to:

1. Enjoy working with the public, meeting new people, and working with volunteers.
2. Learn and use the Museum’s ticketing system and paperless check-in system.
3. Learn CPR, AED, first aid, and emergency evacuation procedures.
4. Develop a working knowledge of the art in the permanent collection.
5. Work a flexible schedule including weekends and holidays.

Submit cover letter and resume with job code PAM-PTGA to HR@phxart.org

** Incomplete submissions may not be considered ***

Job Status: part-time (15 hours/week), non-exempt, regular

Pay rate: $15/hour

EOE

Phoenix Art Museum is looking for a Curatorial Administrator to provide executive-level administrative and project management support to the Selig Family Chief Curator and Director of Curatorial Affairs in managing the day-to-day affairs of the Modern/Contemporary Art Department and the Curatorial Division of the Museum. Manage the calendar and schedule of the Chief Curator; schedule weekly curatorial department and monthly division meetings; coordinate regular and special cross-departmental planning forums; monitor and anticipate annual planning cycles and budgets; coordinate special artist visits and engagements. Support the Chief curator in managing the participation of the Division in larger institutional strategic initiatives, including strategic planning, collections planning, public engagement, wayfinding, and facilities planning. Interface frequently with the Director’s office and Senior Leaders across the museum in these institutional projects, as well as members of the Board of Trustees. In support of the Modern/Contemporary art department, provide scholarly research, writing, interpretation, publications and exhibition coordination on departmental projects. Help to facilitate acquisitions, Collections Committee presentations, and some collections-management related tasks.

1. Support and help advance projects and initiatives of Selig Family Chief Curator and Director of Curatorial Affairs including exhibition development, collection administration, institution-wide planning efforts, such as strategic Planning and facilities Planning.
2. Provide daily administrative support to the Chief Curator, including correspondence and communication with artists, galleries, collectors, trustees, and donors; interface with museum staff, other museum leaders and the museum’s Board of Trustees; manage contracts for artists, guest curators, galleries, and guest writers; and respond to research inquiries, exhibition and artwork proposals.
3. Monitor and track all curatorial inquiries and ensure timely, consistent response and communication with a broad range of museum constituencies, including artists, prospective donor, members, and the general public.
4. Provide project management support for Curatorial and Collections-based projects, including the new Digital Museum Guide, the forthcoming Collections Assessment project, and the 5-year Collections Development Plan.
5. Assist with planning and execution of permanent collection and modern and contemporary art temporary exhibitions organized by the Chief Curator and other curators in the Modern/Contemporary Art department.
6. Conduct and prepare scholarly research on artists, the collection, and planned exhibitions, as assigned.
7. Write, edit, and publish (digital and print) content for special exhibitions and collection installations and initiatives.
8. Provide project management support for exhibition and collections-based publications, including fact-checking, proofreading, copyright reproductions, image permissions, and graphic design.
9. Write new acquisition reports and develop original interpretive content for new acquisitions in collaboration with the interpretation manager.
10. Collaborate with museum colleagues to ensure proper care and conservation of the collection.
11. Coordinate monthly and quarterly updates to the advance exhibition schedule narrative and ensure distribution.
12. Manage departmental budget for Modern/Contemporary art and assist the Chief Curator in budget preparation and oversight of individual Exhibition budgets as well as the annual budgets for the entire Curatorial Division.
13. Coordinate travel for special curatorial guests not otherwise covered by Education, Development, and/or the Director’s Office.
14. Support the Chief Curator in developing guests lists and coordinating invites to special guests and dignitaries for exhibition openings;
15. Foster and maintain good working relationships with colleagues from other institutions in the U.S. and abroad, with the scholarly community, and with dealers, collectors, and donors.
16. Organize and maintain paper and electronic records and files.
17. Maintain discretion in engagements with donors.

1. Master’s degree in art history or equivalent experience (defined as 5-7 years’ experience in a museum or educational institution).
2. Background in modern and contemporary art.
3. Previous experience of working in a museum curatorial or education department with progressively responsible experience including program development, scholarly research, and project management.

Knowledge of:

1. TMS or similar collections management systems or databases.
2. Modern and contemporary art and art-historical philosophies and research practices.

Skill and ability to:

1. Organize, prioritize, and accomplish multiple projects concurrently.
2. Follow through independently on routine responsibilities.
3. Communicate effectively both in written and oral form.
4. Work effectively with a wider variety of Museum supporters, visitors, volunteers and staff.

Submit cover letter and resume with job code PAM-CURA to HR@phxart.org

** Incomplete submissions may not be accepted **

Job Status: Regular, full-time, exempt

EOE

Pay Range: $50,000 – $55,000/year